Helo Girls Return and Refund Policy

 

Effective Date: 5/1/24

 

Introduction:

We value your satisfaction and want to make your shopping experience as smooth as possible. This Return and Refund Policy outlines the terms and conditions for returning products purchased from our store. By making a purchase, you agree to adhere to this policy.

 

Eligibility for Returns:

• Products are eligible for return within 30 days from the date of purchase.

• Products must be in their original condition with all tags and packaging intact.

 

Return Methods: To initiate a return, you can:

• Contact our customer support team at info@helogirls.com.

 

Refund Options:

• Refunds will be issued in the same form as the original payment method.

 

Return Shipping:

• Customers are responsible for return shipping costs unless the return is due to the product and shipping box being both damaged or the wrong item being sent. We recommend using the same carrier for the return as used for shipping to ensure it's a smooth process.
   

Processing Time:

• Please allow seven (7-10) business days for us to process your return and issue a refund once we receive the returned product.

 

Contact Information:

• Email: info@helogirls.com

• Phone: +1 321.872.7335

• Address: 6300 N. Wickham Road, #130-488, Melbourne, FL 32940

 

Policy Changes:

We reserve the right to make changes to this Return and Refund Policy. Any changes will be posted here with the updated effective date.